Frequently Asked Questions - Internet Banking
Banking | Internet Banking | Bill Pay | Security Tips
- What is Internet Banking?
- What can I do with Internet Banking?
- Is any of my personal information stored in the Internet Banking product?
- How current is my banking information?
- What accounts will I be able to access through Internet Banking?
- How much account information can I view at once?
- Can I view my account details in more than one way?
- What formats can I download my transaction history in?
- When can I use Internet Banking services?
- Is there a demo available for me to try?
- How long can I be inactive before being logged out of the Internet Banking product?
- What is required to use the Internet Banking service?
- How do I access Internet Banking?
- What happens if I forget or lose my password?
Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences, as well as your security questions.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.
Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demonstration Site that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes.
Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Mozilla® or Firefox®. You can use any computer that has Internet access.
Q: How do I access Internet Banking?
A: You must first complete the First Time User Internet Banking registration form on line. Please remember the User ID and passcodes you have chosen. Once your registration is received we will process your request. You will receive a Welcome e-mail indicating that you can now access your accounts online. You must have an existing checking, savings or loan account before banking online.
Q: What happens if I forget or lose my password?
A: Just complete the online request form or call us during business hours and we will take you through the steps needed to get back into the system immediately!
